DPT SCHOOL PREREQS

Refunds & billing help.

Prepaid access does not renew automatically. There is nothing to cancel at the end of your term.

After access is delivered or used

Sales are final once paid access has been provisioned to your account or used, except for the remedies below and any rights required by applicable law. Not opening a confirmation email does not mean access was not delivered. We do not ordinarily refund unused days, accidental non-use, a change of application plans or an unsuccessful admission result.

Billing mistakes and access failures

Contact [email protected] about a duplicate charge, an incorrect amount, an unrecognized charge or paid access that has not arrived. We will investigate the payment and access records. A confirmed duplicate or incorrect charge will be corrected or refunded. If we cannot provide the access you purchased, we will refund that undelivered purchase. These exceptions apply even if the account has been opened.

Before access is delivered or used, you may request cancellation and a refund. Provisioning is normally immediate, so this is not a promised trial or cooling-off period. Any cancellation, refund or other remedy required by law remains available; no provision here waives it.

If the paid service does not work

If a verified problem with our service prevents material use of your paid dashboard, contact us so we can investigate and attempt a fix. If we cannot resolve the problem and provide the purchased service, we will refund the affected purchase. Merely opening your account does not remove this remedy. This does not cover a change of plans or an admission outcome, and it does not limit any remedy required by law.

How to request help

Email from your account address and include the order reference, purchase date and a short description. Do not send a card number, sign-in code or full workspace backup. We may ask for reasonable verification before discussing an account. We do not require you to give up a right to contact your payment provider.

When a refund is approved

We submit refunds through Stripe to the original payment method where supported. Your bank or payment provider controls when the credit appears; we do not promise an arrival date. A full refund removes the time associated with that purchase and recalculates any remaining access. A partial billing correction does not automatically remove a term.

An open payment dispute may suspend the access associated with the disputed purchase while it is reviewed. If your resulting access expires, the 14-day content-retention rule applies. Export important work before requesting a refund. No refund or dispute outcome restores content already deleted.

Policy version: 2026-10-30. Health Professions Data, LLC. Effective October 30, 2026. Contact: [email protected].