DPT SCHOOL PREREQS

Retention & deletion.

The 14-day grace period applies to saved planning content. It is not a promise that every account, payment or support record is deleted at the same time.

Saved application content

While access is active, your saved plan is available in your account. After access expires, normal workspace use stops but export and deletion remain available for 14 days. After that period, the maintenance worker removes planning content from the active database on its next successful run. Export before expiry; we do not promise a reminder or recovery after deletion.

Delete saved workspace clears its saved planning content when the request succeeds. A user identifier, revision number and deletion timestamp remain to reject outdated saves. A deletion/use event and, for expiry cleanup, a purge audit may also remain. A later purchase creates access, not a recovery of deleted content. Starting a blank plan replaces your plan but is not account closure.

Other records are separate

• Account email and identity: retained to authenticate you and support returning access until account closure is resolved, subject to necessary billing, security or legal retention.
• Purchases, access and accepted terms: retained for payment reconciliation, accounting, tax, legal and dispute needs. Content deletion does not erase these records or automatically refund a purchase.
• Delivery, usage and audit records: retained separately for delivery evidence, security, support and dispute resolution. These have no automatic age-based deletion in the current DPT application; retention is reviewed for those purposes and unnecessary records are removed or de-identified through an administrative process.
• Support correspondence: kept while a request and any related billing, security or legal issue needs it. Support email is not a workspace backup service. Contact support about deletion.
• Rate-limit records: the worker removes entries whose time window began more than one day ago.
• Unbound purchase attempts: attempts with no Checkout session are removed after seven days. Attempts linked to a payment session follow billing-record handling.

How retention is decided

For records without a fixed deletion interval, we consider the open request, account service needs, payment reconciliation, applicable tax and recordkeeping obligations, security investigations and unresolved claims. We retain only information needed for those purposes. Required records or records relevant to an active dispute may be kept longer; we will explain applicable limits when responding to a request.

Providers, backups and your device

We schedule encrypted recovery copies of DPT account data daily and retain the seven most recent successful daily copies. Older copies are removed after a new copy is successfully saved and checked. If backups are interrupted, existing copies can remain longer than seven calendar days. These restricted copies are used for recovery and may contain content already removed from the active database. Relevant deletion decisions must be reapplied before restored planning content is made available.

Provider-managed backups, email copies and security logs follow separate settings and retention cycles. Active-database deletion does not instantly remove them, and this policy does not promise a single deadline covering every provider.

Browser-only plans remain until replaced, cleared or removed by your browser. Downloaded exports and copies you share remain wherever you store or send them. DPT cannot remove files from your device or another person's inbox.

Close an account or ask for deletion

Email [email protected] from your account address. Tell us whether you want to clear planning content, close DPT access, or request removal of other information. We will verify the request, identify what can be deleted and explain any remaining records. Shared authentication infrastructure requires careful scoping: a DPT request must not delete your access to another HPD product. The dashboard's content-delete button does not perform this administrative account-closure process.

Policy version: 2026-10-30. Health Professions Data, LLC. Effective October 30, 2026. Contact: [email protected].